- Subscription Guidelines (Terms & Conditions) for first-time purchases and renewals

In order to avoid any future misunderstandings, please read the following Terms & Conditions very carefully prior to your first purchase or subscription to our classes, or before renewing your existing subscription or pass (or package). The following Terms & Conditions apply to your first purchase or renewal of a subscription:

1.    All subscriptions, passes and packages are strictly non-refundable, non-extendable and non-transferable.

    ◎ We offer affordable prices and a variety of subscription and pass options. Subscriptions, passes and packages will not be extended beyond their validity. All expiry dates are to be honored; students assume sole responsibility for taking full advantage of their respective subscriptions and passes within their validity period.

    ◎ All expiration dates, validity periods and the number of classes for each subscription, pass and package are clearly noted on the pricing page on our website. To avoid any misunderstandings, inconveniences, and unnecessary operational costs, which ultimately enables us to concentrate and ensure the quality of training, all subscriptions, passes and packages are limited in time, non-extendable and non- interruptible, i.e. cannot be paused or extended beyond their validity.

    ◎ If you need to freeze your subscription or pass (or package) longer than 30 days, due to serious injuries, long illness or pregnancy, a doctor’s note is required. Please send us your request with the relevant medical attest at your earliest convenience in writing via email. It remains at our discretion to freeze your subscription or pass (or package) for up to 1 year maximum. Privileges cannot be granted for any other reason than medical.

    ◎ All purchases are final! No refunds will be provided after purchase. With the purchase of a subscription or pass (or package) you confirm that you have read and are accepting our “Terms & Conditions” and complying with our “Guidelines” stated here within. No refunds are issued for missed classes, lessons, courses, training sessions, Abonnements, subscriptions, passes, packages or workshops unless you present a doctor's note confirming medical reasons. Refunds will be evaluated on a case-by-case basis.

    ◎ Although every possible effort is made to deliver classes on time as scheduled, the actual frequency may vary depending on public holidays, school vacations or other factors outside of our control. Carefully choose the right subscription or pass that suits your personal circumstances and preference best and take full advantage of your subscription or pass (or package) prior to its expiration date. If you will not be able to complete a long-term subscription or pass (or package), you may consider purchasing a shorter-term subscription or pass (or package) instead. Please check the official website of the canton of Zurich for the dates of school vacation and public holidays.

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    ◎ Family Discounts: Family members of existing students receive a 10% discount on their first subscription or pass.

 

    ◎ Referral Benefits: You receive a 10% discount on your next subscription or pass, if your friend (non-family member) signs up for a first-time subscription or pass.

 

    ◎ Discounts for senior citizens and students: Pensioners over 65, and non-working students under 25 receive a 10% discount on our group course subscriptions or passes with the presentation of relevant documents and ID.

2.    All Abonnements and tuition fees must be paid in advance.

3.    Hourly rates are estimates only and do not reflect variations due to students' attendance, public holidays, school vacations, Bright Crane’s annual leave or other factors. Actual rates may vary depending on students' absence.

4.    Group class subscriptions: All group course subscriptions are valid for all available classes. You are welcome to attend one or two classes per week at your convenience, with each attended class being deducted from your active subscription balance accordingly.

5.    Bright Crane Tai Chi & Qigong Akademie has and reserves the right to adjust its class policy any time, for example: dates, time, locations, format (face-to-face or online) and content, etc.

 

6.    COVID-19 restrictions impacting sports were lifted by the Federal Council on February 17, 2022. To prevent infections, minimize class risks, and out of courtesy, students must adhere to basic hygiene and our Tai Chi etiquette. By registering, you agree to follow these rules and take sole responsibility for potential health risks. Please do not attend classes, if you are unwilling or unable to comply.

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  ◎ Do not attend if unwell or showing flu-like symptoms.
  ◎ Prioritize safety. Practice mindfully, avoiding overexertion and unfamiliar movements.
  ◎ Maintain common hygiene measures.
  ◎ Disclose any health conditions or limitations before class, even if you deem irrelevant.
  ◎ Feel free to wear a mask for added safety.

These Tai Chi & Qigong etiquettes and rules promote respect and concentration and minimize distractions for a better class experience.

 

7.    With the purchase of an Abonnement (subscription, or pass. or package) and your registration for the classes, you automatically agree to the above conditions and disclaimer and to comply with our guidelines, protective concept, attendance rules and class etiquette. Please refer to the price list below to choose the Abonnement (subscription, or pass. or package) that suits you best.

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- Terms & Conditions for Private Lessons and Personal Training

 

Your reserved time slot and training room are booked exclusively for you, and we decline other private lesson requests during this time. Hence, once final confirmation is made by both parties, cancellations are not possible due to associated costs. We usually schedule classes and times at least two weeks in advance, so it is not possible to adjust schedules or find substitutes at short notice. For these reasons, unless a doctor’s note stating a medical reason that is preventing you from attending class is provided, the following cancellation fees apply:

 

• Cancellation at least 3 days or more prior to attending class: 50% of the value of your class or a minimum of CHF 80.

• Cancellations with less than 3 days' notice prior to attending class, or no-shows: full deduction of your class from your subscription.

• Frequent cancellations impact our operational costs and limit availability for other students and clients on the waiting list. Therefore, we reserve the right to switch your plan to single-session purchases without discounts or package options if regular cancellations persist.

- Terms and Conditions for Private Lessons and Personal Training Cancellations

 

If you are unable to attend, please notify us at least 3 days in advance, otherwise we will have to charge you a fee of at least CHF 80 to cover our costs.

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- Tips for Attending, Registering, and Subscribing to Our Group and Private Classes

 

We offer trial lessons for our group classes before you commit to a subscription. All group courses are designed for healthy individuals of any fitness level. If you have any physical conditions, health issues, are experiencing pain, sports injuries, or are in rehabilitation, please inform us in advance. This helps us to assess whether group classes are appropriate or if private classes would better suit your needs. 

 

If you have significant health concerns, high stress levels, or ongoing issues such as knee injuries, severe back or joint pain, we strongly recommend starting with private one-to-one sessions before joining group classes. We will create a tailored training program and provide personalized guidance for effective learning. 

 

Participants with medical conditions are required to consult their doctor before attending. By joining our classes, you acknowledge and accept any associated risks. 

 

For further information, visit our FAQ page at www.brightcrane.ch/kursbeschreibung-tai-chi-qigong-in-zuerich-schweiz and read our guidelines at www.brightcrane.ch/guidelines.

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- Trial classes

1.    Bright Crane Tai Chi has and reserves the right to cancel or adjust the current trial class policy any time.

2.    We encourage new participants to start with a trial subscription for two lessons before they decide on a longer subscription.

3.    Bright Crane Tai Chi does not accept cash or handout physical receipts. Once you have decided to purchase an Abonnement, please pay the tuition fee three days in advance via bank transfer or TWINT to complete your registration prior to your first class.

4.    Read our Guidelines, Disclaimer (www.brightcrane.ch/guidelines), cancellation policy, classroom etiquette and protective concept carefully before purchasing any subscription or passes (or package). By making a payment, you confirm that you agree, cooperate and comply with our Guidelines, Disclaimer, cancellation policy, etiquette and protective concept. If you are unable or unwilling to cooperate or comply, please do not register, subscribe or participate in any of our courses. Thank you for your understanding.

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- Video Material for Practice in a Safe Environment at Home

 

For beginners, newcomers, and all students who would like additional video material to practice at home, we offer both paid and free resources to support home practice. For more details, please contact us after purchasing and registering for a subscription (or pass, or package).

IMPORTANT: Any home practice or training without on-site instructors using the videos provided must be conducted in a safe environment. We decline all responsibility for any injuries.

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- Price List for Group and Private Classes:​​